Frequently Asked Questions

Click on the questions below to expand and read the answers.

Why are your supplements more expensive than some advertised at warehouse or chain stores?

Simply put, you get what you pay for. Many “similar” supplements contain insufficient daily value, add “fluff” or “fillers”, and may not meet USP standards for pharmaceutical grade (see below for definitions of grades).

Worse still, many of these supplements are poorly absorbed, or not absorbed at all. This is caused by the lack of bioavailability found in food grade vitamins. Just think of how much money you could be wasting with inferior supplements!

We make every effort to keep prices affordable, and offer our highest quality supplements at 15% lower than retail price for comparable products!

Are your supplements pharmaceutical grade?

The short answer is yes.

The term “pharmaceutical grade” is thrown around quite often, so let’s start with some definitions.

There are basically three major grades:

  • Feed grade.
  • Food grade, also known as “store grade”.
  • Pharmaceutical grade, also known as “medical grade”.

Feed grade are suitable for animal consumption.

Food grade supplements may include only 20% of what they say they contain!

Pharmaceutical grade supplements must meet the USP, or the United States Pharmacopeia standards. Supplements must contain, in excess of, 99% of the ingredients stated.

Our supplements are manufactured with strict adherence to GMP (Good Manufacturing Practices) and written standard operating procedures (SOP’s) which are followed through all stages of production. All of our products meet or exceed United States Pharmacopeia (USP) standards.

Where are your supplements manufactured?

Our supplements are proudly manufactured in the United States! All products are made in a manufacturing facility licensed as a drug manufacturer and food processor and registered with the Food and Drug Administration as a drug manufacturing establishment.

Are your supplements gluten free? Do your supplements contain any allergens?

Common allergens such as wheat, corn, soy, yeast, and dairy are avoided (unless otherwise specified on the label). All products are free of “fillers”, artificial flavors, preservatives, and colorings. Persons with shellfish allergies should avoid Glucosamine/Chrondroitin as the Glucosamine is derived from shrimp and/or crab shells.

What is involved in your quality control/quality assurance process?

Raw materials are purchased exclusively from reputable vendors who provide detailed Certificates of Analysis for every lot of material. All raw materials undergo quarantine, inspection, and evaluation. Purity and potency of all raw materials are verified through independent testing laboratories.

What is your return/refund policy?

We back our products with an unconditional guarantee―a full refund (less shipping) or exchange within 30 days of purchase if you are not satisfied. To return or exchange a product please email, or call, for return instructions. Even if opened and sampled, on receipt of your original purchase we will promptly replace the product or refund your money, whichever you prefer.

Do you carry a “one a day” multivitamin?

We offer three (3) forms of multivitamin; tablets, capsules, and chewables. The term “one a day” is a misnomer. In order to include all the recommended daily value of the multitude of nutrients one could supplement in their diet, a single pill would be the size of a golf ball. Please feel free to compare labels on these so-called single dose vitamins. They are sorely lacking key nutrients and/or offer less than optimal doses of such nutrients.

Why are the percentages (daily values) so high?

When the table for nutrient daily value was established, a primary focus was to prevent conditions such as rickets (a disorder caused by lack of vitamin D) and scurvy (a disease caused by vitamin C deficiency) among others. Our DV percentages are focused on optimal health vs. simply avoiding nutritional deficiencies. For example, the latest research supports daily intake of 5000 IU of vitamin D, while the FDA table shows 400 IU as sufficient. The table is based on minimum daily intake.

Do I need to take the recommended dose of the multivitamins?

The suggested serving size on all of our supplements is just that, suggested. These dosages are formulated for optimal supplementation, but may not be right or feasible for everyone. Our general outlook for the multivitamins is; 1 is better than none, 2 is better than 1, 3 is better than 2, etc. We also recommend consulting a medical professional before beginning any supplement regimen.

Why do my supplements change color?

It is common for supplements to oxidize, often causing them to appear darker. Oxidation is the process when oxygen combines with an element, changing the appearance of the element. This process does not change the quality or potency of the product.